FAQs

1. What is Verthara?

Verthara is an online store that offers a curated selection of high-quality, innovative products for your home and lifestyle. From kitchen essentials to home decor, we aim to bring practical and stylish solutions that elevate everyday living.

2. Where do you ship?

We currently ship across the UK. For details on shipping times, please refer to our Shipping Policy.

3. How much does shipping cost?

We offer free shipping on all orders within the UK. There are no additional fees or minimum purchase requirements.

4. How long does delivery take?

Orders are typically delivered within 4–8 business days. Our team works hard to process orders quickly so that you receive your items as soon as possible.

5. Can I change my delivery address after placing an order?

Yes, if you contact us within 24 hours of placing your order at support@verthara.com, we’ll do our best to update the delivery address. Once your order is in transit, we cannot make changes.

6. What is your return policy?

We want you to be fully satisfied with your purchase. If you are not happy with your item, you may return it within 30 days of delivery. Please refer to our Return Policy for more information.

7. How do I cancel an order?

If your order has not been dispatched, you can cancel it by contacting us at support@verthara.com. If it has already shipped, please wait until you receive it and follow our return process.

8. What should I do if my item arrives damaged?

If your item arrives damaged, please contact us immediately at support@verthara.com with photos of the damage. We’ll work with you to resolve the issue as quickly as possible.

9. How can I track my order?

Once your order is dispatched, you’ll receive a tracking number via email. You can use this number to track your order’s progress online.

10. How do I contact Verthara’s customer service?

Our customer service team is here to help! You can reach us at support@verthara.com. We aim to respond within 24 hours on business days.

11. Are your products sustainable?

We are committed to minimizing our environmental impact by sourcing durable, high-quality products and working with eco-conscious suppliers whenever possible.